RETURNS AND CANCELLATIONS
LYCAN’S RETURN POLICY
You may return or exchange an unused item in new condition within 30 days of delivery.
All items must include original packaging.
Items that are used or damaged may be denied a refund or exchange.
The purchaser has to bear with the return shipping charges.
How to Return an Item
Please use the Online Returns/Exchange Form to generate and print your return authorization.
All Final Sale items cannot be returned.
Items returned incomplete or without the original packaging may be denied a refund or exchange. (Apparel in new condition can be returned outside of the sealed bag)
CONUS 48 customers will be responsible for return shipping only for most items. Oversize items and items shipping freight will be subject to a return shipping cost.
All customers outside the CONUS 48 will be responsible for shipping both ways.
Return Process Exceptions
Please allow up to 3-5 business days for your return or exchange to be processed.
In most cases your refund will automatically go back to the original form of payment used for the purchase.
Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.
If you have questions or received an incorrect or damaged item Contact Us here.
LYCAN Fitness Return Address
2031 NW 29th Street
LYCAN’S CANCELLATION POLICY
You may cancel an order at any time prior to the order entering the “Processing” stage.
Once it has entered Processing the order may not be cancelled.
You can track the process of your order in the “Order History” tab of your account page and through the LYCAN Shipping System.
The entire order must be cancelled, you cannot cancel specific items.
If you still want certain items in the cancelled order, you’ll have to purchase the items again in a new order.
To cancel an order: Please submit an inquiry here: Contact Us
If your order is eligible to be cancelled LYCAN will send you an email confirmation of the cancellation. You may also confirm that your order has been cancelled in the “Order History” tab of your account page.
If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.